Free Virtual Assistant
Contract Template
A professional VA agreement covering monthly hour packages, confidentiality, data access and security, non-solicitation and termination notice — for VAs and the clients who hire them.
- No signup required
- Free forever
- Reviewed June 2026
- Includes data security clause
Branding (optional)
1 — Parties
2 — Services
3 — Package & Fees
4 — Communication
5 — Governing Law
PDF: choose "Save as PDF" in the dialog that opens.
Virtual Assistant Services Agreement
Start date: enter date above
1. Agreement Parties
This Virtual Assistant Services Agreement ("Agreement") is entered into as of enter date above between VA name, VA address ("VA"), and Client name, Client address ("Client"). This Agreement governs the provision of virtual assistant services on an ongoing basis.
2. Services and Responsibilities
The VA agrees to provide the following services remotely:
list your services here
Working days: Mon–Fri. Tasks outside the agreed scope require a written amendment before beginning.
3. Fees, Monthly Package and Rollover Policy
Package: Starter — hours hrs/month — USD ($) amount/month
Overtime / ad hoc rate: USD ($) amount/hr (billed at month end)
Payment due: 1st of each month, in advance. Work begins upon receipt of payment.
Unused hours: Starter package hours expire. Standard and Premium hours roll over for one month.
4. Working Hours, Time Zone and Communication
VA time zone: VA timezone
Working hours: working hours
Response time: response time
Primary channel: primary channel
The Client agrees not to contact the VA outside agreed working hours for non-urgent matters.
5. Confidentiality and Non-Disclosure
The VA agrees to keep all Client information strictly confidential and will not disclose, share or use any Client information outside of the agreed services. Neither party may enter Confidential Information into public AI systems without prior written consent. This obligation survives termination for 2 years.
6. Data Access and Security
The VA will only access systems and accounts expressly authorised by the Client. All credentials will be shared via a dedicated password manager (not plain text). The VA will not store Client data on personal devices outside of Client-approved systems. All system access will be revoked within 24 hours of contract termination.
7. Non-Solicitation
For 12 months following termination, the VA will not directly solicit the Client's customers, suppliers or employees for their own business purposes. This does not prevent the VA from working in the same industry or for other clients.
8. Termination Notice
Either party may terminate this Agreement with 14 days' written notice. Termination for cause (non-payment, material breach) may be immediate with written notice. On termination, all system access is revoked within 24 hours and any outstanding fees are settled within 14 days.
9. Independent Contractor Status
The VA is an independent contractor, not an employee. The VA controls how and when services are performed, uses their own equipment, may work for other clients simultaneously, and is not entitled to employment benefits. The VA is responsible for their own income tax and self-employment obligations.
10. Limitation of Liability and Governing Law
Aggregate liability is capped at fees paid in the 3 months preceding the claim. Neither party is liable for indirect or consequential damages.
Governing law: governing jurisdiction
This Agreement constitutes the entire agreement between the parties. Any amendments must be in writing and signed by both parties.
Client
Signature
Print name: _______________
Title: _______________
Date: ___________________________
Virtual Assistant
Signature
Print name: _______________
Title: _______________
Date: ___________________________
Template preview
Parties
1. Agreement Parties
This Virtual Assistant Services Agreement ("Agreement") is entered into as of [Start Date] between [VA Full Name], trading as [Business Name, if applicable] ("VA"), and [Client Full Name or Company Name] ("Client"). This Agreement governs the provision of virtual assistant services on an ongoing basis.
Services
2. Services and Responsibilities
The VA agrees to provide the following services ("Services") remotely:
[List specific services — e.g. "Email inbox management and responses", "Calendar scheduling and appointment booking", "Social media content scheduling (Instagram and LinkedIn)", "Research and data entry as directed", "Document preparation and formatting"]
Tasks outside this list may be agreed between the parties and added to this Agreement via a written amendment. The VA is not obligated to complete tasks outside the agreed scope without first confirming availability and rate.
The VA will provide services during [e.g. Monday to Friday] and will not be required to be available outside these days unless separately agreed.
Fees & Hours
3. Fees, Monthly Package and Rollover Policy
Services are provided under the following monthly package (select one and confirm at signing):
Payment is due on the [1st / 15th] of each month in advance. Work begins upon receipt of payment. Hours used beyond the monthly package are billed at [Currency + Amount] per hour and invoiced at month end.
Communication
4. Working Hours, Time Zone and Communication
The Client agrees not to contact the VA outside the agreed working hours for non-urgent matters. The VA is not required to maintain a specific schedule unless agreed in advance.
📄 Download the full template — includes Confidentiality, Data Access & Security, Non-Solicitation, Termination Notice and Independent Contractor Status.
Download the full template — free
Fill in your details above and download a ready-to-send contract.
What's included in this template
How to use this template
Choose the billing model and fill in the package table
Most VAs use a monthly retainer package (Starter / Standard / Premium). Choose the package the client has agreed to, fill in the hours and monthly fee, and decide on the rollover policy. Monthly payment in advance — not in arrears — is the standard and protects your cash flow.
List the exact services — and what's not included
VA scope creep is common. List specific services: "email inbox management" rather than "email work." Then add a clause specifying that tasks outside this list require a written amendment. This prevents clients from gradually expanding your responsibilities without increasing the package.
Define system access clearly before sharing any credentials
Fill in the data access clause (Clause 6) with a list of systems the VA is authorised to access — email, calendar, CRM, social accounts, etc. Specify that all credentials are shared via a password manager (1Password, LastPass) rather than plain text. Both sides sign this before any access is granted.
Set the termination notice period for both parties
14–30 days' notice is standard for VA engagements. Make it mutual — the same period applies whether the VA or the client ends the agreement. For immediate termination (non-payment, misconduct), both parties may terminate with written notice and no notice period. Get the contract signed before any work begins.
2026 optional clauses to add
Frequently asked questions
- A VA contract should include: both parties' names and contact details, a clear list of services and responsibilities, working hours and time zone, fee structure and monthly package (with rollover policy for unused hours), a confidentiality clause, a data access and security clause specifying which systems the VA may access and how credentials are shared, a non-solicitation clause, the termination notice period, and independent contractor status. This template covers all 10 clauses in plain language.
- Most VAs use a monthly retainer model: the client pays at the start of each billing cycle for a set number of hours. Payment in advance — not in arrears — is standard and protects the VA's cash flow. For new clients, requiring the first month's retainer before any work begins is reasonable and widely accepted. Avoid billing in arrears: it creates cash flow pressure and makes disputes about completed work much harder to resolve.
- VA services vary widely by specialisation. Administrative VAs typically handle email management, calendar scheduling, travel booking, data entry and document preparation. Social media VAs manage content scheduling, engagement and reporting. Technical VAs handle website updates, CRM management and software integrations. Executive VAs support senior leaders with high-level research and coordination.
Whatever your specialisation, list specific tasks in the contract — not general categories. "Email inbox management, responses and flagging" is better than "email work." The more specific the list, the easier it is to push back on out-of-scope requests. - This contract includes a confidentiality clause and a dedicated data access and security clause. The data access clause specifies: which systems the VA is authorised to access, how credentials are shared (via a password manager, not plain text), that client data is not stored on personal devices outside client-approved systems, and that all system access must be revoked within 24 hours of contract termination.
For high-sensitivity roles (access to financial data, customer databases or medical records), consider adding a standalone NDA as a separate document and requiring the VA to confirm they have deleted all client data upon offboarding. - A non-solicitation clause prevents the VA from directly approaching the client's customers, suppliers or employees for their own business purposes — during the contract and for a period afterwards (typically 6–12 months). For example, a VA with access to a client's customer email list cannot use that list to market their own services or another client's services.
This protects the client's business relationships, which is especially important when the VA has access to contact databases, CRM systems or confidential client communications. It is a standard clause in VA contracts and should be included even if it feels unlikely to be triggered. - 14–30 days is standard for VA contracts. The notice period should be mutual — the same number of days applies whether the VA or the client is ending the agreement. Mutual notice protects both sides: the client has time to hire a replacement, and the VA has time to find a new client or redistribute their hours.
For immediate termination (non-payment by the client, or serious misconduct by the VA), either party may terminate with written notice and no notice period required. Always specify both scenarios — standard notice and for-cause termination — clearly in the contract.
Bonsai handles the full VA workflow — send the contract, collect the e-signature, invoice your monthly retainer and track hours automatically.